PLC Part 2 Decision Making

 

Training And Development 

Introduction and problem identification

Mary, female salesman, brings up a problem to Jim, a 27-year-old manager of sales 

    employees at a large auto dealership. One of the greatest and most seasoned salesman,Tom, 

 is alleged by Mary to have never been seen at any of the off-site training sessions, whose 

attendance is purportedly necessary. Because they believe the training was ineffective and 

      boring, employees are not expressing greater interest in it. Jim needs to exert a lot of effort 

to capture the interest of the workers in the training. 

Decision Criteria 

The significance of the training seminars and the consequences of the salesman's absence 

should be the main judgement criteria for this issue. Jim needs to think about the value of the 

training sessions, how it might affect the dealership's competitive advantage.

Jim-    Jim has an additional responsibility of team management and performance apart from 

        the sales performance of the dealership. He would also have an experience of the role,                

         responsibility, goals and expectations handled by their salespersons(KPI;s)in accordance

with their experience.

Tom- tom is the best salespeople at any at any of a series of off-site training seminars. He can 

help the Jim in the staff training .

Mary- Mary is so new that she does not yet have an established sales record so she is not able 

to take best decisions for the company.

Generate Alternatives 

(a) Send a memo to the sales staff stressing the importance of the training seminars-    

Business memo is the easy way to communicate with the employees. 

Customer dissatisfaction,  inadequately implemented procedures, employee tardiness or 

absence, and office etiquette issues like don't giving attention during meetings are just a few 

of the issues that may be addressed in memos.

(b) Create a system to track attendance of sales staff at the seminars - 

This system is totally cost effective ,time saving, create accuracy in work and reliable for the 

industry. this system enhance the productivity and also helps to know the interest of 

employees in the training. 

(c) Have a one-on-one meeting with Tom to discuss the issue -

    A one-on-one meeting with Tom to talk about the problem might be a good method to 

   address the problem directly and to establish an understanding of the relevance of the            

   training sessions. 

 

(d)   Form a group that will look into the matter and come up with a solution to the problem.

       

       Call the group together to look at the problem to find the best solutions as possible 

(e)Increase interaction with employees- 

     

        Ask inquiries, provide clarification, and interact amicably with the staff. Show the demo    

        Pieces throughout training because people always wanted to acquire knowledge                            

        realistically because it  was a sales tactic.            

                                                        Evaluate Alternatives    

          

  (a)  Sending a memo to the sales staff -

         Sending a memo to the sales staff may help to remind them of the importance of the training             

         seminars, but does not address the issue of the absent salesman. 

 

   (b)   Create a system to track attendance of sales staff at the seminars -

         

            Creating a system to track attendance of sales staff at the seminars would help to 

           ensure  that all salespeople are attending the training sessions. This solution would not              

           help to   increase the interest of employees in the training session this is just the method          

          the  measure  their interest in the seminars.

  

(c)      Having a one-on-one meeting with Tom to discuss the issue - it could be an 

effective  way to address the issue directly and to create an understanding of the importance of 

the   training seminars.

 

  (d)      Having a team meeting to discuss the issue and create a plan of action - it 

could be useful in order to create a collaborative approach to addressing the issue.

  

 (e)      Increase interaction with employees- This Strategy can help employees to 

    change their mind. They can work more efficiently and without any burden.

                                                  One of the best alternative solution 

              

                After evaluating the all alternatives i think having a meeting to discuss the issue is                    

             the  best alternative. This option would be the most comprehensive and allow for a 

           collaborative approach to addressing the issue. When there’s a free-flowing exchange of 

          ideas then thier is lot of ways to tackle the problem.